Privacy Policy

• Account information — your name, email address, mobile number and sign-in credentials handled by our authentication provider.
• Booking information — the service you request, property configuration, requested and confirmed dates and times, notes you give us, and the status history of your booking.
• Property information — address, property type and layout, and any access arrangements you choose to save.
• Payment-related records — amounts invoiced, amounts received, payment method type, provider transaction references, refunds and payment status. We do not receive or store full card numbers or security codes; those are handled by our payment provider.
• Communication and notification records — reminders and notices we send about your booking and payments.
• Website analytics and advertising — our site uses Google tags, which may set cookies and record how the site is used.

We do not collect access instructions, lockbox codes or keysafe codes through this website. Access arrangements are requested separately after a booking is confirmed, through SMS, WhatsApp or email. Anything shared with us that way is treated as confidential operational information and is available only to authorised 4M staff who need it to carry out the work. We do not place them in public pages, public URLs, payment links or ordinary notifications, and we do not include them in payment reminders.

To review and confirm booking requests, price and schedule work, take and reconcile payments, issue invoices and receipts, send booking and payment notifications, respond to re-clean reports and enquiries, keep records required for our business, and improve our services.

Our cleaning team receives only what they need to complete your job. We use service providers to host the application and database, send notifications, and process payments; they handle your information on our instructions. We may disclose information where required by law.

Your account data is protected by authentication and row-level access rules: you can see your own bookings, properties, invoices, payments, receipts and refund information, and not those of any other customer. Administrative and financial actions require an authorised staff or administrator account and are recorded in an audit trail.

We keep booking and financial records for as long as needed to run the business and to satisfy record-keeping obligations. Historical booking records are preserved rather than altered.

You can view and update much of your information from your account. To request access to, or correction of, other information — or to raise a privacy concern — contact us at info@4mcleaningservice.com.

Booking, payment and cancellation obligations are set out in our Terms & Conditions.