Frequently Asked Questions

Find answers to common questions about our short-stay turnover cleaning, end of lease cleaning, booking requests and property services across Wollongong and surrounding areas.

Booking & Pricing

Airbnb & Short-Stay Cleaning

Linen & Welcome Packages

Property Access & Special Requests

End of Lease Cleaning

Service Area

After the Cleaning

Contact

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Frequently Asked Questions

Booking & Pricing

Is the price shown on the website the final price?

Does submitting a booking request confirm my booking?

Do I need to pay when I submit a booking request?

Can I choose my preferred cleaning date and time?

How far in advance should I submit my booking request?

Airbnb & Short-Stay Cleaning

Do you provide Airbnb and Booking.com turnover cleaning?

Can you clean the property between guest check-out and check-in on the same day?

What happens if there is only a short time between guest check-out and the next check-in?

Is bed setup included in short-stay turnover cleaning?

Can you prepare multiple beds in the property?

Can you clean multiple short-stay properties for the same owner?

Can I arrange recurring cleaning for my short-stay property?

Linen & Welcome Packages

What is the Linen Laundry Service?

Do I need to keep spare linen at the property?

Do you provide welcome packages for short-stay guests?

Property Access & Special Requests

Do I need to be at the property during the cleaning?

How do you access the property if I am not there?

Do you bring cleaning products and equipment?

Can I provide special instructions for my property?

Can I request something that is not listed on the website?

What happens if you cannot access the property?

End of Lease Cleaning

Do you provide end of lease cleaning?

What happens if the property needs significantly more cleaning than expected?

Service Area

What areas do you service?

After the Cleaning

What happens if there is an issue after the cleaning?

Can I change or cancel a confirmed booking?

Contact

How can I contact 4M Cleaning Service?

Still have a question?