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Cancellation

• More than 48 hours before service0% fee
• 24 to 48 hours before service7% fee
• Less than 24 hours before service10% fee

Payments

Online bookings are secured with a 20% deposit, with the balance due 24 hours before service. Cash bookings save 5% and are secured with a 10% deposit paid online.

Re-clean reporting policy

If something in your booked clean isn't right, let us know within 24 hours. We review every report, and where the issue falls within the scope you booked we return and rectify it at no additional cleaning charge. New mess made after we leave, maintenance faults, and work that wasn't booked aren't covered by this policy, but we'll always talk you through the options.

Rescheduling

• More than 48 hours before your clean: reschedule free of charge.
• 24 to 48 hours before: one free reschedule, subject to availability.
• Less than 24 hours before: rescheduling is subject to availability and review. Any applicable charge will be shown to you before anything is confirmed.

Access to the property

If our team cannot access the property we wait 15 minutes and will call you straight away.