Contact
Cancellation
These charges apply to confirmed bookings only, and are calculated on the final agreed booking value. A booking request that is still Pending Review can be withdrawn at any time at no charge.
- More than 48 hours before service0% fee
- 24 to 48 hours before service7% fee
- Less than 24 hours before service10% fee
Payments
No payment is required when you submit a booking request. We review your request and confirm the final price and availability with you. Once the booking is approved, you can securely complete the required payment through Stripe.
Re-clean reporting policy
If something in your booked clean isn't right, let us know within 24 hours. We review every report, and where the issue falls within the scope you booked we return and rectify it at no additional cleaning charge. New mess made after we leave, maintenance faults, and work that wasn't booked aren't covered by this policy, but we'll always talk you through the options.
Rescheduling
- More than 48 hours before your clean: reschedule free of charge.
- 24 to 48 hours before: one free reschedule, subject to availability.
- Less than 24 hours before: rescheduling is subject to availability and review. Any applicable charge will be shown to you before anything is confirmed.
Access to the property
If our team cannot access the property we wait 15 minutes and will call you straight away.